SHIPPING & RETURNS
Shipping Policy
All orders are shipped within 48 hours on business days. If all conditions. are normal, your order will be delivered within 3 - 5 days. ​ There are no deliveries on Sunday. All orders placed on Saturday and Sunday will be shipped on Monday.
All our packages are sent with Bpost or DPD. If you prefer another courier service, you can indicate this in a comment with your order. ​ Every order receives a Track-and-Trace code. The courier service automatically sends an e-mail with your Track-and-Trace code. If you have not received a code, you can always contact us. We will keep you informed of your Track-and-Trace code by e-mail so that you can track the package.
Return & Exchange Policy
Are certain items not what you had in mind? No problem! A returnform is included with every order. This states how you can report the return to info@dm-training.com. We will then give you further instructions on how to return the package. ​
The order must be returned within 14 days of receipt. It is of course also possible to exchange your item for a different size, color or something else. Returns or exchanges are only allowed in the original packaging. There should be no strange odors such as perfume, sweat, smoke, etc. on the ordered items. Of course, this also applies to damage to the articles and dirty stains. If this is the case, we cannot return the order amount and the order will be returned by us. So always check your items carefully before putting them back in the original packaging! ​
All items purchased with a discount code can always be returned within 14 days of receipt. All items purchased in the OUTLET/SALE cannot be returned. These items can, if possible, be exchanged for a different size. Returning items is for your own account. Exchanging items is free of charge for you.
Returns (including exchanges) must always be reported by e-mail: info@dm-training.com.
If you want to exchange your item, we will automatically send a new item once we have received your return/exchange in good condition.
Our return address: DM TRAINING Distelstraat 33 9200 Dendermonde BE
After we have received your return, you can expect the order amount back to your bank account or PayPal account within 7 working days. ​
For more questions about returning items, you can always email us at info@dm-training.com
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